The company service meet my expectations when I called initially for repair. They took my request and the technician called Luis was sent the same day I called. He did a throughly inspection and advise for a total replacement. I approved and he proceed with the entire replacement. Luis did an excellent job and instructed me about the usage.
The next day I requested help with the MyQ app settings and the company sent Johnatan who helped me to go through the correct settings and provided a quick training. Now I am very satisfied with the system thanks to the good technicians (Luis and Johnatan) expertise in the installation and help with the app settings.
Excellent customer support from the person answering my initial call to the tech Cameron, who assessed, went over my options and then did the repair. This was completed in record time. Made the call approximately 11 am. Door opener motor was replaced by 3 pm. Everyone professional and courteous . Couldn’t ask for better. Your advertisement is right on!
Thank you!
The company service meet my expectations when I called initially for repair. They took my request and the technician called Luis was sent the same day I called. He did a throughly inspection and advise for a total replacement. I approved and he proceed with the entire replacement. Luis did an excellent job and instructed me about the usage. The next day I requested help with the MyQ app settings and the company sent Johnatan who helped me to go through the correct settings and provided a quick training. Now I am very satisfied with the system thanks to the good technicians (Luis and Johnatan) expertise in the installation and help with the app settings.
- Mariela Sanchez